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How do I get started?
Download the Photoroom app on your mobile device from the Apple App Store or Google Play Store. Alternatively, if you prefer editing photos on a desktop, you can sign in to the Photoroom Web App.
What is included with the Free plan?
You have access to the Photoroom app and its many features such as background remover, adding text, and lots of stunning templates. The Free plan also includes 250 exports per month and access to the Retouch tool.
What is included in the Pro plan?
With the Pro Plan, you can export and save your designs without any limitations or watermarks. You also gain access to our AI background image generator (AI Backgrounds), as well as our other AI-enabled tools, and Batch Mode. On top, you can edit multiple images simultaneously using Batch Mode.
What payment methods do you accept?
You can exclusively use your credit card for payments on the website. However, on the mobile app, payments are processed through the payment method you've established on either the Apple App Store or Google Play Store.
Will I be charged VAT/GST?
No, VAT/GST is already included.
How do I cancel my Photoroom subscription or trial?
Go to your account settings in the app and click on “Manage Subscriptions”. You can cancel your subscription (Pro, API) with one click.
Can I upgrade or downgrade my subscription?
Navigate to your account settings within the app and select 'Manage Subscriptions.' From there, you can modify your subscription.
What is your refund policy?
We refund customers up to one week after their purchase. Depending on the platform you initially used to subscribe, you'll get a different way to request a refund. Please find all the information in our guide on “How to get a refund”.
Can I upgrade or downgrade my API subscription?
Yes, you can cancel, upgrade or downgrade your subscription at any time.
Cancel: If you cancel, your subscription will stop at the end of your current billing period. Your remaining credits will be preserved for 6 months. You can use them if you subscribe again.
Upgrade: Upgrading your plan takes effect immediately: after confirmation, your payment method is charged, you immediately get the credits from the larger plan, and your renewal date gets updated to the current date. For instance, when upgrading from 1000 credits/month to 5000 credits/month, you immediately get 5000 credits and your plan will renew in exactly one month (unless you cancel).
Downgrade: If you're downgrading your plan you will not be billed immediately. Instead, your current plan stays active until the end of the current billing period, and only then does the new plan take effect. For example, when you downgrade your 10000 credits per month plan to the 5000 credits per month on June 10, and your next billing date is July 5, then you will be billed for it on July 5. This is also when the new rollover limit applies, so make sure you use the remaining credits until then.How do I subscribe to a Photoroom API plan?
You can register for the Photoroom API by clicking on the "Sign up" button and choosing one of the available account creation options. Once you're in, locate the API dashboard in the lower-left corner. Within the dashboard, click on the "subscribe" option, and then select a suitable plan from the available choices. Add your credit card details to complete the payment process, and you're good to go.
How can I check what Photoroom API subscription I have?
Sign in to your Photoroom account and click the "API Dashboard" to see your remaining credits and monitor your credit usage.
What is the 100% money-back guarantee?
We'll accurately remove your backgrounds or you get a 100% refund: only pay for images that satisfy your quality standards. If you find a photo editing API that removes your image backgrounds more accurately than ours - let us know and you'll get your money back. More information here.