Question 1

How do I get started?

Accepted Answer

Unduh aplikasi Photoroom di perangkat seluler Anda dari Apple App Store atau Google Play Store. Jika Anda lebih suka mengedit foto di desktop, Anda bisa masuk ke Aplikasi Web Photoroom.

Question 2

What is included in the free plan?

Accepted Answer

The Free plan includes 250 exports/month when using Background Remover, Retouch, Templates, and limited access to AI features — a taste of Photoroom’s AI power.

Question 3

Fitur apa yang termasuk dalam paket Pro?

Accepted Answer

The Pro plan unlocks more AI features, Batch Mode, and higher generation limits — ideal for resellers and solopreneurs creating product listings and some marketing content.

Question 4

Fitur apa yang termasuk dalam paket Max?

Accepted Answer

The Max plan gives you everything in Pro, plus access to more advanced AI models, more generation credits and more Batch export limits — perfect for small businesses and power users who need top-quality visuals and an automation solution.

Question 5

What is included in the Ultra plans?

Accepted Answer

The Ultra plans grant you more generation credits and more Batch export limits — perfect for scaling businesses who need top-quality visuals at scale.

Question 6

How do limits work?

Accepted Answer

Each Photoroom plan includes AI generation credits, and Batch export limits, designed to match how you use the app.  AI generation credits apply when you use tools like AI Backgrounds, Virtual Models, or Ghost Mannequin. You have credits for image generations, and credits for video generations.  Batch export limits apply when you export images through Batch Mode.  All manual edits and single exports remain unlimited.  Your usage resets automatically based on your billing cycle:  Weekly plans: reset every week (with smaller limits)  Monthly and Yearly plans: reset monthly  These limits are here to keep things fair and to help us continue improving automation and AI tools for everyone.

Question 7

Metode pembayaran apa yang berlaku?

Accepted Answer

You can exclusively use your credit card for payments on desktop. However, on the mobile app, payments are processed through the payment method you've established on either the Apple App Store or Google Play Store.

Question 8

Apakah saya akan dikenakan biaya VAT/GST?

Accepted Answer

No, VAT/GST is already included.

Question 9

Bagaimana cara membatalkan langganan atau uji coba Photoroom?

Accepted Answer

Go to your account settings in the app and click on “Manage Subscriptions”. You can cancel your subscription (Pro, API) with one click.

Question 10

Bisakah langganan saya ditingkatkan atau diturunkan?

Accepted Answer

Navigate to your account settings within the app and select 'Manage Subscriptions.' From there, you can modify your subscription.

Question 11

Bagaimana kebijakan pengembalian dana Anda?

Accepted Answer

Proses pengembalian dana pelanggan dilakukan hingga kurun satu minggu setelah pembelian. Pengajuan pengembalian dana dapat dilakukan dengan berbagai cara, tergantung pada platform yang Anda gunakan ketika memulai langganan. Temukan semua informasi terkait hal ini dalam panduan kami pada “Cara mendapatkan pengembalian dana“.

Question 12

Bagaimana cara berlangganan paket API Photoroom?

Accepted Answer

You can register for the Photoroom API on desktop, by clicking on the "Sign up" button and choosing one of the available account creation options. Once you're in, locate the API dashboard in the lower-left corner. Within the dashboard, click on the "subscribe" option, and then select a suitable plan from the available choices. Add your credit card details to complete the payment process, and you're good to go.

Question 13

Bisakah langganan API ditingkatkan atau diturunkan?

Accepted Answer

Yes, you can cancel, upgrade or downgrade your subscription at any time.   Cancel: If you cancel, your subscription will stop at the end of your current billing period. Your remaining credits will be preserved for 6 months. You can use them if you subscribe again.  Upgrade: Upgrading your plan takes effect immediately: after confirmation, your payment method is charged, you immediately get the credits from the larger plan, and your renewal date gets updated to the current date. For instance, when upgrading from 1000 credits/month to 5000 credits/month, you immediately get 5000 credits and your plan will renew in exactly one month (unless you cancel).   Downgrade: If you're downgrading your plan you will not be billed immediately. Instead, your current plan stays active until the end of the current billing period, and only then does the new plan take effect. For example, when you downgrade your 10000 credits per month plan to the 5000 credits per month on June 10, and your next billing date is July 5, then you will be billed for it on July 5. This is also when the new rollover limit applies, so make sure you use the remaining credits until then.

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