Question 1

How do I get started?

Accepted Answer

Descarga la aplicación Photoroom en tu dispositivo móvil desde la Apple App Store o Google Play Store. También puedes, si prefieres editar fotos en un ordenador de sobremesa, iniciar sesión en la aplicación web de Photoroom.

Question 2

What is included in the free plan?

Accepted Answer

The Free plan includes 250 exports/month when using Background Remover, Retouch, Templates, and limited access to AI features — a taste of Photoroom’s AI power.

Question 3

¿Qué incluye el plan Pro?

Accepted Answer

The Pro plan unlocks more AI features, Batch Mode, and higher generation limits — ideal for resellers and solopreneurs creating product listings and some marketing content.

Question 4

¿Qué incluye el plan Max?

Accepted Answer

The Max plan gives you everything in Pro, plus access to more advanced AI models, more generation credits and more Batch export limits — perfect for small businesses and power users who need top-quality visuals and an automation solution.

Question 5

What is included in the Ultra plans?

Accepted Answer

The Ultra plans grant you more generation credits and more Batch export limits — perfect for scaling businesses who need top-quality visuals at scale.

Question 6

How do limits work?

Accepted Answer

Each Photoroom plan includes AI generation credits, and Batch export limits, designed to match how you use the app.  AI generation credits apply when you use tools like AI Backgrounds, Virtual Models, or Ghost Mannequin. You have credits for image generations, and credits for video generations.  Batch export limits apply when you export images through Batch Mode.  All manual edits and single exports remain unlimited.  Your usage resets automatically based on your billing cycle:  Weekly plans: reset every week (with smaller limits)  Monthly and Yearly plans: reset monthly  These limits are here to keep things fair and to help us continue improving automation and AI tools for everyone.

Question 7

¿Qué métodos de pago se aceptan?

Accepted Answer

You can exclusively use your credit card for payments on desktop. However, on the mobile app, payments are processed through the payment method you've established on either the Apple App Store or Google Play Store.

Question 8

¿Se me cobrará el IVA?

Accepted Answer

No, VAT/GST is already included.

Question 9

¿Cómo cancelo mi suscripción a Photoroom o la versión de prueba?

Accepted Answer

Go to your account settings in the app and click on “Manage Subscriptions”. You can cancel your subscription (Pro, API) with one click.

Question 10

¿Puedo cambiar mi suscripción a una categoría superior o inferior?

Accepted Answer

Navigate to your account settings within the app and select 'Manage Subscriptions.' From there, you can modify your subscription.

Question 11

¿Cuál es la política de reembolso?

Accepted Answer

Hacemos reembolsos a los clientes hasta una semana después de la compra. Dependiendo de la plataforma que hayas utilizado inicialmente para suscribirte, tendrás una forma diferente para solicitar el reembolso. Encontrarás toda la información en nuestra guía sobre "Cómo obtener un reembolso".

Question 12

¿Cómo me suscribo a un plan Photoroom API?

Accepted Answer

You can register for the Photoroom API on desktop, by clicking on the "Sign up" button and choosing one of the available account creation options. Once you're in, locate the API dashboard in the lower-left corner. Within the dashboard, click on the "subscribe" option, and then select a suitable plan from the available choices. Add your credit card details to complete the payment process, and you're good to go.

Question 13

¿Puedo cambiar mi suscripción API a una categoría superior o inferior?

Accepted Answer

Yes, you can cancel, upgrade or downgrade your subscription at any time.   Cancel: If you cancel, your subscription will stop at the end of your current billing period. Your remaining credits will be preserved for 6 months. You can use them if you subscribe again.  Upgrade: Upgrading your plan takes effect immediately: after confirmation, your payment method is charged, you immediately get the credits from the larger plan, and your renewal date gets updated to the current date. For instance, when upgrading from 1000 credits/month to 5000 credits/month, you immediately get 5000 credits and your plan will renew in exactly one month (unless you cancel).   Downgrade: If you're downgrading your plan you will not be billed immediately. Instead, your current plan stays active until the end of the current billing period, and only then does the new plan take effect. For example, when you downgrade your 10000 credits per month plan to the 5000 credits per month on June 10, and your next billing date is July 5, then you will be billed for it on July 5. This is also when the new rollover limit applies, so make sure you use the remaining credits until then.

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